Revenue leakage
Delivered usage, services and entitlements left off customer billing.
Technology
Protect the margin behind every product, service and subscription
RedOwl connects customer contracts, usage, billing, supplier costs and payment data to uncover revenue and margin leakage before it becomes permanent.
For SaaS, cloud, managed services, platforms and technology-enabled businesses.
Technology margin leakage
Technology moves quickly. Commercial controls often do not.
Products launch, customers change plans, usage grows, suppliers raise prices and services are cancelled, each in a different system. RedOwl connects the operational event with the customer contract, supplier agreement and financial transaction so teams can see where margin is lost.
Service-margin leakage
Supplier, cloud or platform cost not covered by customer revenue.
Contract leakage
Incorrect rates, missed discounts, pricing drift and unenforced renewal terms.
Technology-spend leakage
Duplicate tools, unused licences, overlapping subscriptions and unwanted renewals.
Use-case explorer
Find leakage across the technology value chain
Select a use case to see how RedOwl connects contract, operational, billing and payment evidence.
Technology margin control tower
One view across revenue, cost and customer margin
Give finance, revenue operations, procurement and technology teams one view of what was delivered, billed, paid and owed.
Technology margin control tower
Case Study
Connecting service cost with customer billing
A large Australian subscription and digital-services provider operating across customer contracts, service inventories, supplier services and billing platforms.
The challenge
The provider had no systematic way to confirm that every external service cost was correctly reflected in customer billing, or that ceased services had stopped creating cost.
Scope examined
- Supplier costs with no customer billing
- Services billed below cost
- One-off charges not passed through
- Discounts outside approved terms
- Unclear supplier attribution
- Ceased services still creating cost
- Loss-making lines inside profitable accounts
Evidence chain
For every margin owner
Give every technology margin owner the economics behind the service
Connect subscription, usage, customer billing, cloud cost and supplier terms so leaders can protect revenue and margin at product and customer level.
CFO & Finance
“Where are revenue and recurring cost diverging, and what is the EBITDA exposure?”
Financial exposure
Fast product change and distributed ownership allow delivered value, supplier cost and customer billing to move out of alignment.
- RedOwl outcomeProtect EBITDA
- RedOwl outcomeImprove recurring-revenue quality
- RedOwl outcomeCreate a board-ready prevention and recovery view
- SEE
- leakage by product, customer and supplier
- ACT
- bill, terminate, recover or hold
- PROVE
- entitlement, cost and decision evidence
Revenue Operations
“Which delivered services, usage and fees never reached the customer invoice?”
Financial exposure
Activation, entitlement and usage events can fail to flow completely into billing.
- RedOwl outcomeRecover missed revenue
- RedOwl outcomeImprove billing completeness
- RedOwl outcomeReduce time from delivery to cash
- SEE
- leakage by product, customer and supplier
- ACT
- bill, terminate, recover or hold
- PROVE
- entitlement, cost and decision evidence
Product & Commercial Finance
“Which products and customers are operating below their contracted unit economics?”
Financial exposure
Aggregate account margin conceals loss-making service lines, discount drift and unallocated cost.
- RedOwl outcomeProtect product and customer margin
- RedOwl outcomeImprove pricing decisions
- RedOwl outcomeSurface negative-margin services
- SEE
- leakage by product, customer and supplier
- ACT
- bill, terminate, recover or hold
- PROVE
- entitlement, cost and decision evidence
Procurement
“Are supplier rates, credits, notice periods and renewal terms being enforced?”
Financial exposure
Unused licences, pricing drift and missed notice windows create avoidable recurring spend.
- RedOwl outcomeRetain negotiated value
- RedOwl outcomeRecover credits
- RedOwl outcomePrevent unwanted renewal cost
- SEE
- leakage by product, customer and supplier
- ACT
- bill, terminate, recover or hold
- PROVE
- entitlement, cost and decision evidence
Technology & IT
“Which services and licences remain active without a valid user, customer or business need?”
Financial exposure
Provisioning and commercial records diverge, leaving duplicate and orphaned technology cost.
- RedOwl outcomeEliminate unused spend
- RedOwl outcomeImprove service ownership
- RedOwl outcomeAlign active estate with demand
- SEE
- leakage by product, customer and supplier
- ACT
- bill, terminate, recover or hold
- PROVE
- entitlement, cost and decision evidence
FinOps
“Is cloud and platform consumption covered by customer and product economics?”
Financial exposure
Consumption, commitments and shared infrastructure cost are difficult to allocate to revenue.
- RedOwl outcomeImprove unit economics
- RedOwl outcomeOptimise commitments
- RedOwl outcomeIdentify cost without sufficient recovery
- SEE
- leakage by product, customer and supplier
- ACT
- bill, terminate, recover or hold
- PROVE
- entitlement, cost and decision evidence
Accounts Receivable & Billing
“Which contractual charges, uplifts and usage events are missing or incorrect?”
Financial exposure
Custom terms and disconnected usage records create underbilling and dispute risk.
- RedOwl outcomeImprove billing accuracy
- RedOwl outcomeRecover earned revenue
- RedOwl outcomeReduce preventable disputes
- SEE
- leakage by product, customer and supplier
- ACT
- bill, terminate, recover or hold
- PROVE
- entitlement, cost and decision evidence
Accounts Payable
“Which supplier and cloud charges require intervention before payment?”
Financial exposure
Duplicate, off-contract and unsupported recurring charges can be approved without service context.
- RedOwl outcomeGovern payments before release
- RedOwl outcomePrioritise material exceptions
- RedOwl outcomeReduce manual review
- SEE
- leakage by product, customer and supplier
- ACT
- bill, terminate, recover or hold
- PROVE
- entitlement, cost and decision evidence
Internal Audit & Risk
“Can we prove why each commercial and payment exception was accepted?”
Financial exposure
Distributed ownership and manual evidence weaken governance over renewals, spend and billing.
- RedOwl outcomeCreate complete traceability
- RedOwl outcomeIncrease control coverage
- RedOwl outcomeIdentify recurring control failure
- SEE
- leakage by product, customer and supplier
- ACT
- bill, terminate, recover or hold
- PROVE
- entitlement, cost and decision evidence
Systems and data
Works across the systems already running your technology business
Commercial data
- CRM
- Customer contracts
- Supplier contracts
- Email, PDF and spreadsheets
Service & usage data
- Subscription management
- Product telemetry
- Usage metering
- Service inventory
- Identity and SSO
- SaaS-management platforms
Revenue & cost data
- Billing platforms
- Cloud and infrastructure billing
- Corporate cards
Finance data
- ERP and general ledger
- Payment systems
- Data warehouse
System categories shown for illustration. RedOwl starts with exports and flat files and deepens integrations as controls move into production.
Find where revenue and cost stop lining up
Start with one product, customer segment, supplier category or subscription portfolio. RedOwl will show where contracts, delivery, billing and cost no longer agree.