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We're here to help you with product questions, incidents, and security concerns.

Last updated: November 06, 2025

Incident & Status Updates

For real-time and historical incident information, visit our status page:
‍status.redowl.ai
‍This page provides uptime data, incident timelines, and post-mortems where applicable.

Security & Trust

Learn about our security posture, compliance certifications, and audit reports in our Trust Center:
‍security.redowl.ai
‍To report any security-related issues, email our team at security@redowl.ai.

Responsible Disclosure

If you discover a potential security vulnerability:

  • Report it privately to security@redowl.ai.
  • Do not publicly disclose the issue until we have addressed it.
  • We will acknowledge your report and keep you updated on progress.

We value the contributions of security researchers who help improve our systems.

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Any financial product advice that is provided in this material is general advice only and does not consider your objectives, financial situation or needs. You should consider the appropriateness of the advice, having regard to your objectives, financial situation and needs before acting on it.
Financial services are provided by Nium Pty Limited ACN 601 384 025 (AFS licence 464627). Red Owl Pty Ltd ACN 676 456 321 is an authorised representative of Nium Pty Limited (AFS Authorised Representative 1313293). Before you make any decision, you should consider the Product Disclosure Statement, Financial Services Guide and Target Market Determination.